Steam Subscriber Agreement 2019

No matter how it works in the end, it`s a good example of why gamers shouldn`t be enthusiastic about the purely digital distribution revolution that video game publishers are anticipating. Often, you don`t buy a game, but simply a license to play a game. The problem (as evidenced by Steam`s new subscriber agreement) is that you can have your license revoked at any time, for any reason and without compensation. This type of forced arbitration award in end-user agreements is unfortunately not new. Last year, after the PSN hack, Sony changed the PSN Terms of Service to record similar statements. However, they also added a clause to the agreement that allowed their customers to retain their right of recourse if they wrote a letter to the company in which they stated that they wished to unsubscribe. Earlier this month, Valve updated the Steam subscriber agreement around a language that prevents disputed customers from suing the company and forcing them to accept the decisions of an “independent” arbitrator paid by Valve. Update, 23 September 2019: The Interactive Software Federation of Europe said last week`s French court ruling was contrary to EU law and should be overturned on appeal. Twice. Last treatment of Alexander McConnell on October 9, 2019 18:23 Original story, September 19, 2019: The Paris District Court has issued a judgment stipulating that French owners of digital games on Steam are allowed to resell them under European legislation. Judging by Steam`s tech support statement, it doesn`t appear that Valve intends to be as merciful to its customers.

As serious as it is, we are now receiving reports telling users that they must either comply with the new terms or permanently deactivate their accounts, losing access to all the content they have purchased through Steam. However, the Paris District Court ruled that what happens on Steam boils down to digital sales rather than subscriptions, so EU law must allow Steam users to resell games they buy. Indeed, EU law states that “all goods sold within the EU must be resold without the permission of the person who originally sold them”. With this success in hand, UFC Que Choisir says it plans to take action against other platforms and products – although it`s worth noting that the case is not yet closed. Valve still has the right to appeal and, as Doug Lombardi PC Gamer said in a statement after the verdict, that`s exactly what the company is planning. “If European creators cannot protect their investments and intellectual property, the impact on industry and consumers will be disastrous.” In addition, the court says steam`s terms claim a number of other rights that Valve doesn`t actually have, including holding wallet funds without refund when users leave the platform, waiving liability for damage caused to users while using the platform, as well as certain rights to use fashion, user-submitted content and account termination. A total of fourteen clauses were deemed unacceptable. Deactivating your account does not result in a refund, as explained in the Steam Subscriber Agreement. According to the General Court, the ban on digital resale is contrary to EU legislation which “maintains the free movement of goods within the Union”.

All goods sold within the EU must be resold without the authorisation of the person who originally sold them. The consumer group first bought the case from the Paris District Court (as reported by French websites Next Impact and Numerama) to challenge the legality of certain clauses contained in Steam`s subscriber agreement under EU law. . . .